Refund & Returns

Last updated: July 22, 2026

1. Overview

Thank you for shopping with Ninth Hall. We want you to love your hoodies, shirts, and pants — but if something isn't right, we're here to help make it easy.

2. Return Window

You have 14 days from the date of delivery to request a return or exchange. After this period, we unfortunately can't offer a refund or exchange.

3. Eligibility for Returns

Item must be unused, unwashed, and in its original condition
Item must have original tags attached and be in original packaging
Proof of purchase (order number or receipt) is required

4. Non-Returnable Items

Items marked as Final Sale
Gift cards
Items damaged due to customer misuse

5. How to Start a Return

Email us at support@ninthhallofficial.com with your order number and reason for return. Once approved, we'll share the return address and next steps.

6. Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect. We recommend using a trackable shipping service, as we are not responsible for items lost in transit.

7. Refunds

Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days.

8. Exchanges

Need a different size or color? Contact us at support@ninthhallofficial.com and we'll guide you through the exchange process.

9. Damaged or Incorrect Items

If you received a defective, damaged, or wrong item, contact us within 48 hours of delivery with photos of the product, and we'll arrange a free replacement or full refund.